### Frequently asked questions #### GENERAL – Does NICKSON service my community? NICKSON is currently servicing the Dallas – Fort Worth, Austin, Houston, San Antonio, and Oklahoma City Metroplexes with plans to expand in the near future. Please [contact us](mailto:info@nicksonliving.com) to be the first to learn when we launch in your community. + What items are included in a NICKSON furnished apartment? The exact furniture included in each design will vary based on each unit's characteristics and layout. All NICKSON furnished units will include the furnishing of all major living spaces, including the bedroom(s), living room(s), and dining room(s). If your floor plan includes an additional major living space such as an office or a den, this space will be furnished as well. Flat panel television included in the living room and all bedrooms. + Will my apartment include items such as linens and kitchenware? Standard NICKSON packages include items such as dishes, cookware, and linens. Please [contact us](mailto:info@nicksonliving.com) if you are interested in renting items in addition to the standard NICKSON offerings. + I’m a short-term renter, is NICKSON for me? NICKSON is designed for everyday renters and can accommodate lease terms as short as 3 months. #### MOVE IN / MOVE OUT + What if my desired move-in date is unavailable? If your desired move-in date is unavailable, you can still sign-up for a Nickson Living subscription by selecting a move-in date closest to your desired date. Once you complete checkout, you will be prompted to join the Nickson waitlist, and we will automatically adjust your move-in date to your desired date should it become available. If you need to move-in prior to your install date, we will offer you a Survival Kit, free of charge, which includes everything you need to temporarily live in your apartment until your full living solution can be installed. + Do I need to be present when the NICKSON team installs or removes my unit? No. Due to space constraints, we respectfully ask that Nickson clients are not present during their installations. During your onboarding process, you will grant Nickson permission to contact your leasing office and to gain access to your apartment on your scheduled move-in or move-out date. + Are the movers employed by NICKSON? Yes, the Install Team is employed directly by Nickson to ensure we provide a highly reliable and top quality moving team. + What do I need to do before move out? The only thing you need to do before the Nickson team arrives on your move-out date is to separate or remove your personal belongings and reserve your building’s freight elevator (if applicable). + How do I end my NICKSON lease? To end your Nickson lease and schedule your move-out, you can login to your [Nickson account](https://nicksonliving.com/login) and choose to cancel your lease. From there, you can schedule a date to have your living solution uninstalled. We recommend scheduling your move-out at least two weeks prior to your desired uninstall date, so we can do our best to accommodate your desired timing. If you need to end your lease early, you can also do this from your [Nickson account](https://nicksonliving.com/login) and please note that an early termination fee may apply. #### DESIGN + Can I choose the design of my apartment? Each NICKSON apartment is exclusively designed by a NICKSON interior designer. NICKSON packages are currently designed in a modern eclectic aesthetic. NICKSON will be introducing additional design aesthetics at a later date. Stay tuned or sign up here to be the first to know. + Can I see the design of my furniture layout before it is installed? Not typically. Select communities may have an inventory of pre-installed NICKSON units, which may be available for viewing and leasing on demand. If you are interested in learning whether any such units are available in your community, please send us a note. In this case, you will be able to view the unit and lease it on-demand. Please browse our website to gain a sense for our aesthetic and the items that will be included in your apartment. + What happens if I do not like my unit once it is installed? You have 30 days to cancel NICKSON risk-free. If you are unhappy with your unit, [contact us](mailto:info@nicksonliving.com) and we will arrange to have your unit restored to its original condition. + What is included with the custom artwork add-on? Your living solution will standardly include artwork installed on your walls. If you select custom artwork, you will have the ability to upload photos of your choosing during your onboarding process. Your photo will be printed, framed, and included throughout your home in-lieu of some of the standard pieces you would have otherwise received. The number and size of custom art pieces will vary based on your selected living solution, apartment layout, and image quality. + What do I need to do for my custom artwork add-on? We kindly ask that you upload your desired images during your on-boarding seven (7) days prior to your move-in date to allow for production. If we do not receive your photos at least seven (7) days prior to your move-in date, then the custom artwork add-on and all related charges will be removed from your plan. In order to maximize the quality of your custom artwork, please upload the highest resolution images you can. + Can I keep my custom artwork? At the end of your Nickson lease you can keep your custom artwork if you’d like. Like your other personal belongings, simply remove the custom artwork you’d like to keep from your wall prior to your Nickson move-out. Any custom artwork present during your uninstall will be removed alongside your living solution. If you are unsure what artwork is custom and what artwork is Nickson’s, please contact us before removing as you may be subject to charges for taking items not included as part of your custom artwork add-on. #### FURNITURE + How is NICKSON furniture procured? NICKSON is a registered member of the International Interior Design Association. NICKSON’s design team uses trade relationships to source and acquire furniture from leading manufacturers. We actively purchase small batches of on-trend items which results in unique designs and savings for our customers. + Is the furniture I will receive new? NICKSON installs both new and previously installed items. We embrace the sharing economy, while adhering to a strict reconditioning policy. All items installed by NICKSON will have passed a thorough inspection. + Can I rent NICKSON if I currently own furniture? Can I rent select furniture items? Yes. While NICKSON is designed to be a comprehensive furniture solution, you can selectively remove standard items from your inventory list. However, NICKSON fees will not be reduced based on voluntarily excluded inventory items. + Is my pet allowed on the furniture? Yes, Nickson is pet friendly! If you let us know you will have a pet joining you in the apartment, we will do our best to pick furnishings that is more resistant to pet hair and scratching. #### BILLING + Is there an installation fee? Yes. There is a one-time NICKSON setup fee to be paid upon lease signing. Setup fees vary based on location and typically do not exceed the monthly rental rate of the NICKSON furniture package selected. Please see your checkout cart for details. + Does NICKSON require a security deposit? Orders placed online using a domestic credit card will not be subject to any security deposit requirement. + Can I rent NICKSON furniture with a roommate? Yes. Roommates can split the cost of a Nickson Living subscription amongst themselves but will need to designate a single primary account holder and payment method to sign-up for Nickson. + My NICKSON furniture is fantastic, can I purchase it? At this time, we are unable to accommodate the purchase of the items in your living solution. At Nickson, we embrace the sharing economy, and as such, we look to maximize the reuse of our items to provide a sustainable solution to ‘moving’ for as many users as possible. + Is there an early termination fee? Yes, after your risk-free cancellation period expires, you will be responsible for the remaining payments due under your lease term in the event of an early termination. #### DAMAGED ITEMS + What happens if my NICKSON furniture gets damaged? NICKSON encourages customers to carry a renter’s insurance policy that covers all losses arising out of fires, floods, and natural disasters (such as hurricanes or earthquakes). If applicable, you may be charged to remedy any damage above and beyond common wear and tear. + How do I request maintenance or repair of an item in my NICKSON unit? [Contact us](mailto:info@nicksonliving.com), and we will coordinate to complete your service request per the service terms and conditions of your community.